What if a complaint?
To make a claim, we recommend to directly contact the nearest service - claims will be processed by the fastest means. Service will also provide comprehensive and specialized information for your failure or. will tell you whether the defect and whether it is possible to remove it yourself.
A list of authorized service centers, see the instructions for use, or. warranty card, if the goods are delivered.
If the complaint can not be applied directly to an authorized service center, apply the claim at the seller - see. Nordicpoint.cz / contacts.
Reclamation
1st General provisions and definitions
1st The Complaints Procedure has been prepared according to law No. 40/1964 Coll. Civil Code, No. 513/1991 Coll. and Act No. 634/1992 Coll., Consumer Protection Act, as amended (the "Act") and applies to consumer goods (hereinafter referred to as "Goods"), which are under warranty at the time of exercising the right of the Buyer's liability for defects ( hereinafter referred to as "Claims").
2nd "Consumer Contract" is a purchase contract, work contract or other agreement if the parties are on the one hand and consumers on the other hand, the supplier.
3rd "Seller" is a company UNITED RENT A SKI sroLitvнnov, Chudeřнn, Janacek 369, Postal Code 436 01 PO Box 155 Identification number: 273 02 636 a person at the conclusion of the contract and acting within their business or other entrepreneurial activities. It is a businessman who, directly or through other business supplies the buyer with goods or services.
4th Customer our online store is a "Buyer". Due to current legislation distinguishes buyer at the conclusion of the contract and acting within their business or other business and consumer buyers. The warranty period starts on receipt of goods by Buyer. The warranty period is 24 months, with the exceptions stipulated by law. The warranty period is extended by a period during which the goods were repaired under warranty. In cases where goods begin a new warranty.
5th The warranty does not apply to wear things caused by normal use.
6th At the request of the consumer, the seller is obliged to guarantee in writing (guarantee). To the extent permitted by the nature of things, instead it is sufficient to issue the warranty to the buyer proof of purchase things containing information (invoice), which must contain information such as warrantee. The warranty certificate must contain the name and last name, business name or business name the vendor, ID, registered as a legal person, or residence, if a natural person. If given more than the statutory warranty, the Seller shall determine the conditions and scope of the warranty extension on the warranty.
7th The consumer is entitled to withdraw from the contract in all cases provided by law. The withdrawal is effective against the Seller by the time he delivered a statement to the Buyer withdrawal, if all the necessary legal conditions. In the event of cancellation of the contract is canceled and the start of the contracting parties are obliged to return everything and get under it to provide. In case of cancellation due to the application of rights arising from liability for defects, the buyer returns the transactions provided to it by Seller, only to the extent that it is in the situation objectively possible.
8th The consumer has the guarantee:
* If it is a removable defect, the right to free, fair and timely repair of the defect, the right to exchange defective goods or defective parts, if given the disproportionate nature of the defect, and if such a procedure possible, the right to a reasonable discount from purchase price or withdraw from the contract
* In case of irreparable defect preventing proper use of goods, the right to exchange defective goods or to withdraw from the contract
* In the case of removable defects occurring in large numbers and repeatedly to prevent or correct use of the goods, the right to exchange defective goods or to withdraw from the contract
* In the case of other faults and unrecoverable unless exchange of the right to a reasonable discount on the purchase price or withdraw from the contract
3rd Settlement of Claims
1st In the event that Buyer exercises its right to demand removal of defective goods, rectification and warranty is for warranty repairs on goods intended for a different business from the Seller, its registered office or place of business is in the same place as in the case of Seller or Purchaser in, the closer, apply Buyers Any warranty for an entrepreneur in the warranty. Such information might be found in the document, which replaces the warranty.
2nd The buyer is entitled to require warranty service at authorized service centers, whose list is attached to the documentation for the goods or it shall request the Seller to the Buyer.
3rd Claim, including warranty claims shall be settled without undue delay, within 30 days of the claim, unless the seller and buyer agree on a longer period. After this period the purchaser has the same rights as if they were irreparable flaw.
4th In a situation where you need to send goods to the Seller or the service center, a buyer for their own sake leads to the goods to be packed in suitable and adequate packaging protects qualifying fragile goods transport requirements, including all equipment and shall affix the appropriate symbols.
5th Seller or a designated service center to issue a written confirmation of the claim, indicating the manner of execution and completion date. After proper settlement of the complaint asks the buyer to accept the repaired goods in an agreed manner.
6th The claim for warranty expires in case of unauthorized or improper installation are put into operation, as well as improper handling, ie, in particular the use of goods under conditions that do not correspond to the parameters of the parameters indicated in the documentation for the goods.
7th During any visit technician at Buyer's need to be drawn on the report identified defects and the form of their removal. Without such a protocol is to arrive considered.
8th In case of withdrawal from the contract and a rebate of the purchase price is refunded to Buyer the relevant payment by bank transfer or transferred in cash at the checkout in some locations.
9th If neprбvněnй claim, the Seller reserves the right to a lump sum to pay the costs of CZK 300 plus the cost of transporting the goods back to the customer.
4th Final provisions
These claims regulations come into force 1.10.2008. Changes to the Complaints Procedure reserved.
Please contact us if you wish to claim the goods.
Frequently asked questions about complaints:
1st How to proceed when a complaint?
Look in the warranty for the goods or the Internet to contact the nearest service center of the brand.
Please contact service and find out how to proceed. It is usually necessary to deliver the goods in person, by mail or courier to the service, which will claim expertise.
If you send goods to the service, please attach the following documents:
Purchase document (invoice) Warranty - duly completed and certified by the vendor (if the goods are delivered) Description of malfunction, contact your person.
If the complaint can not be applied directly to an authorized service center, apply the claim at the Seller.
Claims must be settled by law within 30 calendar days.
2nd You can lodge a complaint directly to an authorized service center?
Yes, but to place an to us so the seller, this method is recommended for certain products.
Be sure to attach the goods purchase document (invoice), confirmed the warranty certificate, if the goods are delivered, and accurate description of the defect.
3rd How long does the claim settlement?
Your complaint must be dealt with within the statutory period of 30 calendar days. This period begins the day after delivery to service center or dealer, and ends with the claim processing service or the seller.
4th What is needed to substantiate a claim?
* Proof of purchase of goods (invoice-tax expense) - sufficient copies
* Stamped warranty card, if the goods are delivered,
* An accurate description of the problem, contact your person - use our simple return form.
5th You can pay the cost of transport for a legitimate complaint?
Costs associated with transportation of goods and services back to the service will be reimbursed if the following conditions:
1st will advance to our complaint department agreed that the goods will be delivered to the nearest authorized service facility at its own expense,
2nd claim will be approved (it will not be such a defect caused by incorrect operation, mechanical damage, etc.)
3rd submit a claim for reimbursement of necessary costs of transporting goods under complaint
4th writing, submitting evidence of cost (postage receipt, waybill, etc.).
Note: You can pay only the costs a reasonable amount, given the nature of the goods (such as the cost of postage and not a taxi service).
6th Are there any claim processing fees?
With the settlement of legitimate claims there are no fees.
In the case of unjustified complaints can be individually assessed the cost of transporting the goods to service and back.
To make a claim, we recommend to directly contact the nearest service - claims will be processed by the fastest means. Service will also provide comprehensive and specialized information for your failure or. will tell you whether the defect and whether it is possible to remove it yourself.
A list of authorized service centers, see the instructions for use, or. warranty card, if the goods are delivered.
If the complaint can not be applied directly to an authorized service center, apply the claim at the seller - see. Nordicpoint.cz / contacts.
Reclamation
1st General provisions and definitions
1st The Complaints Procedure has been prepared according to law No. 40/1964 Coll. Civil Code, No. 513/1991 Coll. and Act No. 634/1992 Coll., Consumer Protection Act, as amended (the "Act") and applies to consumer goods (hereinafter referred to as "Goods"), which are under warranty at the time of exercising the right of the Buyer's liability for defects ( hereinafter referred to as "Claims").
2nd "Consumer Contract" is a purchase contract, work contract or other agreement if the parties are on the one hand and consumers on the other hand, the supplier.
3rd "Seller" is a company UNITED RENT A SKI sroLitvнnov, Chudeřнn, Janacek 369, Postal Code 436 01 PO Box 155 Identification number: 273 02 636 a person at the conclusion of the contract and acting within their business or other entrepreneurial activities. It is a businessman who, directly or through other business supplies the buyer with goods or services.
4th Customer our online store is a "Buyer". Due to current legislation distinguishes buyer at the conclusion of the contract and acting within their business or other business and consumer buyers. The warranty period starts on receipt of goods by Buyer. The warranty period is 24 months, with the exceptions stipulated by law. The warranty period is extended by a period during which the goods were repaired under warranty. In cases where goods begin a new warranty.
5th The warranty does not apply to wear things caused by normal use.
6th At the request of the consumer, the seller is obliged to guarantee in writing (guarantee). To the extent permitted by the nature of things, instead it is sufficient to issue the warranty to the buyer proof of purchase things containing information (invoice), which must contain information such as warrantee. The warranty certificate must contain the name and last name, business name or business name the vendor, ID, registered as a legal person, or residence, if a natural person. If given more than the statutory warranty, the Seller shall determine the conditions and scope of the warranty extension on the warranty.
7th The consumer is entitled to withdraw from the contract in all cases provided by law. The withdrawal is effective against the Seller by the time he delivered a statement to the Buyer withdrawal, if all the necessary legal conditions. In the event of cancellation of the contract is canceled and the start of the contracting parties are obliged to return everything and get under it to provide. In case of cancellation due to the application of rights arising from liability for defects, the buyer returns the transactions provided to it by Seller, only to the extent that it is in the situation objectively possible.
8th The consumer has the guarantee:
* If it is a removable defect, the right to free, fair and timely repair of the defect, the right to exchange defective goods or defective parts, if given the disproportionate nature of the defect, and if such a procedure possible, the right to a reasonable discount from purchase price or withdraw from the contract
* In case of irreparable defect preventing proper use of goods, the right to exchange defective goods or to withdraw from the contract
* In the case of removable defects occurring in large numbers and repeatedly to prevent or correct use of the goods, the right to exchange defective goods or to withdraw from the contract
* In the case of other faults and unrecoverable unless exchange of the right to a reasonable discount on the purchase price or withdraw from the contract
3rd Settlement of Claims
1st In the event that Buyer exercises its right to demand removal of defective goods, rectification and warranty is for warranty repairs on goods intended for a different business from the Seller, its registered office or place of business is in the same place as in the case of Seller or Purchaser in, the closer, apply Buyers Any warranty for an entrepreneur in the warranty. Such information might be found in the document, which replaces the warranty.
2nd The buyer is entitled to require warranty service at authorized service centers, whose list is attached to the documentation for the goods or it shall request the Seller to the Buyer.
3rd Claim, including warranty claims shall be settled without undue delay, within 30 days of the claim, unless the seller and buyer agree on a longer period. After this period the purchaser has the same rights as if they were irreparable flaw.
4th In a situation where you need to send goods to the Seller or the service center, a buyer for their own sake leads to the goods to be packed in suitable and adequate packaging protects qualifying fragile goods transport requirements, including all equipment and shall affix the appropriate symbols.
5th Seller or a designated service center to issue a written confirmation of the claim, indicating the manner of execution and completion date. After proper settlement of the complaint asks the buyer to accept the repaired goods in an agreed manner.
6th The claim for warranty expires in case of unauthorized or improper installation are put into operation, as well as improper handling, ie, in particular the use of goods under conditions that do not correspond to the parameters of the parameters indicated in the documentation for the goods.
7th During any visit technician at Buyer's need to be drawn on the report identified defects and the form of their removal. Without such a protocol is to arrive considered.
8th In case of withdrawal from the contract and a rebate of the purchase price is refunded to Buyer the relevant payment by bank transfer or transferred in cash at the checkout in some locations.
9th If neprбvněnй claim, the Seller reserves the right to a lump sum to pay the costs of CZK 300 plus the cost of transporting the goods back to the customer.
4th Final provisions
These claims regulations come into force 1.10.2008. Changes to the Complaints Procedure reserved.
Please contact us if you wish to claim the goods.
Frequently asked questions about complaints:
1st How to proceed when a complaint?
Look in the warranty for the goods or the Internet to contact the nearest service center of the brand.
Please contact service and find out how to proceed. It is usually necessary to deliver the goods in person, by mail or courier to the service, which will claim expertise.
If you send goods to the service, please attach the following documents:
Purchase document (invoice) Warranty - duly completed and certified by the vendor (if the goods are delivered) Description of malfunction, contact your person.
If the complaint can not be applied directly to an authorized service center, apply the claim at the Seller.
Claims must be settled by law within 30 calendar days.
2nd You can lodge a complaint directly to an authorized service center?
Yes, but to place an to us so the seller, this method is recommended for certain products.
Be sure to attach the goods purchase document (invoice), confirmed the warranty certificate, if the goods are delivered, and accurate description of the defect.
3rd How long does the claim settlement?
Your complaint must be dealt with within the statutory period of 30 calendar days. This period begins the day after delivery to service center or dealer, and ends with the claim processing service or the seller.
4th What is needed to substantiate a claim?
* Proof of purchase of goods (invoice-tax expense) - sufficient copies
* Stamped warranty card, if the goods are delivered,
* An accurate description of the problem, contact your person - use our simple return form.
5th You can pay the cost of transport for a legitimate complaint?
Costs associated with transportation of goods and services back to the service will be reimbursed if the following conditions:
1st will advance to our complaint department agreed that the goods will be delivered to the nearest authorized service facility at its own expense,
2nd claim will be approved (it will not be such a defect caused by incorrect operation, mechanical damage, etc.)
3rd submit a claim for reimbursement of necessary costs of transporting goods under complaint
4th writing, submitting evidence of cost (postage receipt, waybill, etc.).
Note: You can pay only the costs a reasonable amount, given the nature of the goods (such as the cost of postage and not a taxi service).
6th Are there any claim processing fees?
With the settlement of legitimate claims there are no fees.
In the case of unjustified complaints can be individually assessed the cost of transporting the goods to service and back.
